A Powerful Competency-based Leadership Development Tool
Today’s organizations are faced with both increased competition and a dramatic change in the expectations of their customers and employees. The ability to meet these challenges requires responsiveness, a willingness to change, and accountability at every level in the organization. To help your people become the real competitive difference, conducting a 360 degree feedback can be your best catalyst for authentic change.
Developed initially for the Asian culture, where culturally, employees are less comfortable giving feedback openly, particularly to their bosses, the NBOGroup 360 Feedback tool is an online multi-rater feedback system that allows employees to give feedback on their colleagues and bosses in a confidential and non-threatening way. With the dual scale frequency gap methodology, raters are able to give honest feedback objectively and constructively. Participants are also able to receive the feedback with a positive attitude that motivates them to act on their personal development plans.
Encourages positive participation from raters
One key reason why many 360 degree feedback initiatives fail to generate ROI is the low response rates, because most raters are not comfortable giving open feedback to their colleagues and bosses, particularly in the Asian culture. This is why we always recommend the 360 degree feedback to be used as a development tool, and that individual responses are confidential and anonymous. As a result, on average, our surveys close at 94% completion rate! A high participation rate is also indicative of a positive organization culture, building that trust between the management leadership and staff.
Rater-Ratee confidence in objectivity of responses
Our dual scale frequency gap methodology also gives raters the extra comfort to participate in the 360 degree feedback process. Raters give feedback based on their perception of “how much more or less” of a specific behavior they require from the individual, instead of making a judgement of “how good” or “how bad” that individual is performing. This objectivity gives both the ratees and raters confidence that the consolidated feedback will be constructive and unbiased.
Culturally acceptable, non-threatening, particularly in rating of their managers
Due to the nature of the dual scale frequency gap analysis, coupled with positively-worded survey questions, the NBOGroup 360 Feedback tool works for organizations across different cultures. Raters are more willing to provide honest feedback, even on their bosses, without fear of jeopardizing anyone’s careers. Ratees, too, do not feel threatened by the feedback they receive because they are not being judged as a person. Instead, the feedback focuses on where they can improve on to be a better manager.
Statistically more accurate feedback that reflects reality
In our 20 years of experience, many participants (ratees) have found their NBOGroup 360 Feedback results to be “confirmative” and “helpful” in identifying areas for improvement. In dual scale gap analysis, feedback is more accurate because it is unbiased and having a high participation rate means that the feedback gathered gives a more holistic representation of the reality.
Encourages high commitment from ratees in their own development
With over 90% of people in an organization committed to giving high quality feedback, ratees are more motivated to accept and change behaviors. It is also easier for ratees to understand the feedback and be able to take actions to make those behavioral changes. Compared to single scale surveys, where individuals only receive an absolute score on how they are currently doing, dual scale gap analysis provides that end goal that the individuals need to achieve.
User-Friendly System
Raters can save their progress and work at their own pace; Responses are saved in real-time
Fully Customizable
Survey questions, rater groups, rating scales.
Online Access
Raters can access their personal 360 accounts any time, any where
Leadership Development Guide (Optional)
Complement your people’s development with What Bosses Want, Asia’s only leadership competencies development guide book
Multi-Language Support
Accommodate your raters by providing them surveys in their native languages, all managed within a single project
Easy-to-Read PDF Reports
Participants will get an Individual Report plus an Interpretation & Development Guide to help them get started on their Personal Development Plan
Pre & Post-Survey Support
Not sure how to run a well-managed 360? We’ll teach you the best practices, from conducting pre-survey briefings to guiding participants on their development journey
Dual Scale Frequency Gap
Proven 360 methodology that encourages honest, constructive feedback that is more accurate and non-threatening
Online Nomination of Raters
Participants can nominate their raters online; HR/Management can review and amend the submissions
Unlimited Raters
Each rater will receive a PDF user guide with practical tips on how to give constructive feedback
Comprehensive Analysis
Get the absolutely-need-to-know from the concise Basic report; Upgrade to Premium report for more in-depth analysis
From identifying competencies and questions, to guiding your people on their own development plans — whether you prefer to outsource the entire 360 degree feedback process or manage your own — we can work with you to customize a 360 feedback project on a flexible range of project sizes and budgets.
Standard 360 Feedback Package
360 Feedback standard competencies & questions
Leadership 360 / Team 360 / Sales 360 / EQ 360 / Engagement 360
Unlimited raters
Pre-survey support
All ratees/raters will receive a PDF user guide with guidelines on how to complete the feedback online
Survey administration & support
We administer your feedback survey – including launching the survey, scheduling reminders and sending you daily progress updates – and provide rater support throughout this process to ensure a successful 360 run
360 Individual reports (PDF)
Individual reports are sent directly to the ratees after the survey is closed. Choose between our Core or Premium report
Post-survey support
Ratees will also receive an Interpretation & Development Guide (PDF), along with their reports, to guide them on how to interpret their 360 individual results and steps to create their personal development plan
Recommended add-on services to maximize your 360 results:
Survey customization
Customize the feedback survey using your core competencies to more accurately measure strengths and identify development needs that is relevant to your organization
Pre-survey briefing sessions
Pre-survey briefings are important in setting the expectations of the ratees and raters and ensuring a clear and transparent 360 degree feedback process that encourages active participation from the group
Post-survey results workshops
Post-survey results workshops are a great starting point in supporting your ratees in their development after a 360 feedback survey. Participants will learn how to interpret their 360 results and get hands-on with their development plans during the session
What Bosses Want (Leadership competency guide)
An exclusive leadership competency building guide to complement and support your people’s development. What Bosses Want can be used independently or with a 360 degree feedback report to create an actionable development plan
Management report (Group results, PDF)
Receive a consolidated report of how your group of ratees is performing. Find out where the team’s strengths lie and what areas need improvement
Management briefing & analysis
We present to your management team, the overall 360 feedback results, analysis and recommendations for training and development needs at an organization level. Certain industry benchmarks are also available upon request
1-on-1 360 Feedback Coaching
Private 1-hour coaching session with an experienced NBO coach. The coaching session provides your ratees with an unbiased third party perspective to guide them through making key behavioral changes and to motivate them in following through their development plans. Research has shown that 360 degree feedback with one-to-one coaching can increase leadership effectiveness by up to 60%
360 Feedback / Coaching Certification (Internal staff training)
We offer customized certification programs to train and certify your internal staff and coaches in 3 ways: 1) Pre-survey – understanding 360 feedback, conducting ratees/raters briefings; 2) Post-survey – facilitating a results workshop, guiding ratees on development plans; 3) 360 Coaching – analyzing individual results, initiating 1:1 coaching conversations